Article 1 – Identity of the Entrepreneur
Name of Entrepreneur: BeeIT
Trading under the name: BeeIT
Business Address: Amsterdam
Email Address: info@beeitstore.com
Chamber of Commerce (KvK) number: 83362908
Article 2 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
The text of these general terms and conditions is made available to the consumer prior to the conclusion of the distance contract.
Article 3 – The Offer
If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products offered (honey and glassware). The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products.
Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
Article 4 – The Agreement
The agreement is concluded at the moment the consumer accepts the offer and complies with the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically.
Article 5 – Right of Withdrawal
The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving reasons.
The cooling-off period commences on the day after the consumer has received the product.
During the cooling-off period, the consumer will handle the product and the packaging with care.
Article 6 – Exclusion of Right of Withdrawal The entrepreneur excludes the right of withdrawal for the following products:
Sealed products: Products that are not suitable for return for reasons of health protection or hygiene and whereof the seal has been broken after delivery (e.g., opened jars of honey).
Products manufactured according to the consumer’s specifications (e.g., personalized labels).
Article 7 – The Price
During the validity period stated in the offer, the prices of the offered products will not be increased, except for price changes resulting from changes in VAT rates.
The prices mentioned in the offer of products exclude VAT.
Article 8 – Delivery and Execution
The entrepreneur will exercise the greatest possible care when receiving and executing orders for products.
The place of delivery is the address that the consumer has made known to the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise. Given the fragility of the glassware, the entrepreneur guarantees sound, shock-resistant packaging.
Article 9 – Payment
Unless otherwise stipulated, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period.
The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur immediately.
Article 10 – Complaints Procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur, fully and clearly described, within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt.
Return & Refund Policy
1. Right of Withdrawal (The “Cooling-Off” Period) You have the right to withdraw from your order within 14 days after receiving your package, without giving any reason. To exercise this right, you must notify us within this period via info@beeitstore.com.
2. Important Exception: Sealed Products (Hygiene) Please note that our honey is a perishable food product. Under Dutch law, the right of withdrawal is excluded for sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
Seal Intact: If the seal on the jar is unbroken and the jar is unopened, you may return the product.
Seal Broken: If the seal is broken or the jar has been opened, we cannot accept the return for hygiene reasons. In this case, the purchase is final and cannot be refunded.
3. How to Return If your product is eligible for return (seal intact), please follow these steps:
Register: Send an email to info@beeitstore.com stating your order number and which items you wish to return.
Packing: Pack the products securely. Note: Glass is fragile. You are responsible for ensuring the products arrive back to us in one piece. We recommend using the original packaging and plenty of cushioning material.
Ship: contact info@beeitstore.com for shipping details.
4. Return Shipping Costs The costs for returning the goods are for your own account (the consumer pays). We recommend using a trackable shipping method, as we cannot refund lost return shipments.
5. Liability for Damage during Return Because we sell glass products, there is a risk of breakage.
You are liable for any reduction in the value of the goods resulting from the handling of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
If the goods arrive back to us broken due to poor packaging on your part, we cannot issue a full refund.
6. Refunds Once we have received your return and inspected the condition (checking that the seal is intact and the glass is undamaged), we will refund the purchase amount, including the original delivery costs (if the entire order is returned), within 14 days. We will refund you using the same payment method you used for the original transaction.
7. Damaged or Wrong Product upon Delivery? Did your order arrive broken or did you receive the wrong item? Please do not return the broken glass. Instead, take a photo of the damage (including the packaging) and email it to info@beeitstore.com within 48 hours of receipt. We will resolve this immediately by sending a replacement or issuing a refund.